UA-86856134-1

UA-86856134-1

Thursday, September 15, 2016

Week 2 Anyone Listening?

Social media is a great way to get the attention of a business. When I get great reviews for my yoga studio on Google or Yelp, I am always grateful for the feedback. I have not received any negative comments but I know if that ever happens, it is still useful information that can help me improve my business. I would respond to a negative comment because I care about the experience of everyone that visits the studio and I would try to find a way to address whatever happened to create that negative perception.
In fairness to any business, I would give them a chance to address any issue before I posted a negative comment. I am currently having an issue communicating with a business so I will try to work it out with them but if that doesn't work, I will try posting on their social media and see if I get a better response. Social media is a great tool for allowing the consumer to be heard as well as helping a business grow. People will believe their friend's opinion of a business before they believe an advertisement so it really gives the consumer a great way to make themselves heard.

2 comments:

  1. It's great that you are responding with gratitude for those who comment positively Yelp or Google. My guess is, not only will this improve your standing on those sites, but I think those that may one day (hopefully never) have a negative experience will see your friendly demeanor on past posts and show restraint with a kinder tone in their reviews.

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  2. I love that you are grateful and responding to the feedback! It shows that you care about your customers and their experience. Social Media can be very helpful when trying to solve an issue because it gets their attention and their other customers attention as well.

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